![]() ![]() If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first. To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you have opted out of ‘Automatic updates’ on your Neat device, you will become responsible for manually upgrading all your Neat devices using the Zoom Room or Microsoft Teams administrator portal. By prior released software, we mean the last ‘stable’ software release before the current ‘stable’ was promoted.Although, please note that the ‘preview’ channel software should be used for testing purposes only and not for wider production use. By current released software, we mean software available through both ‘stable’ and ‘preview’ channels. Transform Your Conference Rooms & Meetings with an Optimized Zoom Room Setup Zoom Rooms: Simple, Reliable & Secure Common Conference Room Setup Styles Define.Neat will provide support for Neat devices running current released software version and the previous released software version. Select the preferred framing option (Group or Individual) when feature is enabled.Select the toggle next “Auto framing” to enable/disable the feature. ![]() To access these settings, please do the following: You can also enable or disable Neat camera features outside of an active meeting through your Neat level system settings. Your preferences will not be saved if you are using the swipe menu outside of an active meeting. Note: You can only use this menu to alter your camera settings during an active meeting. ![]()
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